Had no issue dealing with these lovely people, shipping was quick to Canada. Great quality clothing.
I ordered the Rottweiler crew neck during the 818 sale and I love it however it has seams are coming loose in 2 places and I haven't even washed it yet:( is this common? It feels like such a good quality sweater and I've been wanting to order for sooo long so I'm super sad to see this happen. I'm in Canada and my shipping alone was 60$. The part in the shoulder of the sweater has come undone so much its a little hole3 super nervous to wash because it'll likely get worse.
Fits tighter than my other 2xl items.
My order was scheduled to be delivered on a Saturday but apparently there was an "exception" issue as far as FedEx was concerned. It wasn't until I used a 3rd party app "Shop" they actually indicated that there was a "wrong address" issue, which FedEx did not bother notify me of AT ALL. I contacted Undercover Prodigy customer support 2 times in 2 days with ZERO confirmation or notification until after my order arrived late, to which they or course said "it appears your order has already been delivered".. I can only assume it went to the wrong address to a neighboring state (which i sent customer support a snapshot of with no response. when the whole order came, the box was littered in ground coffee beans. Everything fits though.
Merch is great quality! Bought a few sweaters and they’re my favorite! They’re so soft on the inside and keep my warm.